TANGO WORLD 30 DAY SATISFACTION GUARANTEED RETURN POLICY
This Return and Refund Policy is valid only for customers buying from our online stores. Other customers should contact the retail stores for their own in-store return policy. If you're not completely satisfied with your purchase for any reason, simply contact TANGO WORLD’s Customer Support within 30 days of your purchase day to request a full refund.
To qualify for a refund, all the following conditions must be met:
• Returned product(s) must be unused, undamaged and in its original packaging.
• A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days of your purchase date and the Product must be received by Tango World within 10 days after issuance of the RMA.
• Returned products must be packed in their original packaging including all accessories, manuals, documentation and registration that shipped with the Product.
• Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
• Customers are responsible for shipping charges and shall assume all risk of loss or damage to the Product while in transit to TANGO WORLD.
We recommend that you use tracking services for your protection. Refunds will be processed and paid within 2 weeks of Tango World’s receipt of Product.
365 DAY LIMITED WARRANTY
TANGO WORLD warrants the Tango Wellness Motivator, Tango LED, Tango Outdoor Light, Tango PULSE and Tango HEART (the "Product"), and only the Product, against defects in materials and workmanship under normal use for a period of ONE YEAR (365 days) from the date of retail purchase by the original Consumer ("Limited Warranty Period"). This warranty is only valid for the original retail Consumer and only from the date of initial retail purchase, and the Consumer must provide proof of purchase. Consumer's sole and exclusive remedy, and Tango World’s sole and exclusive responsibility under this warranty, if a hardware defect arises and a valid claim is received by Tango World within the Warranty Period, at its option and to the extent permitted by law, Tango World will either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) exchange the Product with a new or refurbished Product, so that it performs substantially in accordance with the accompanying documentation on the date of Consumer’s initial purchase. A replacement Product or part assumes the remaining warranty of the original Product or NINETY (90) days from the date of replacement or repair, whichever is longer. Instructions to Obtain Warranty Service: To obtain warranty service for any Product that is subject to the foregoing warranty, Consumer must notify Tango World to obtain a Return Material Authorization ("RMA") and return the defective Product together with proof of purchase to the address specified by Tango World in connection with the RMA. Consumer will be responsible for, and pre-pay, all return shipping charges and shall assume all risk of loss or damage to product while in transit to Tango World. We recommend Consumer use a traceable method of shipping. Tango World shall bear the cost of shipping the Product back to the Consumer after the completion of service under this limited warranty. Any Product returned to Tango World without an RMA or without proof of purchase will be returned to Consumer at Consumer's cost. It is Consumer’s responsibility to backup any data, software, or other materials stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Tango World will not be responsible for any such damage or loss. For specific instructions on how to obtain warranty service on the Product, visit the Tango World website (www.tangoworld.com) Exclusions and Limitations. This Limited Warranty applies only to the Product manufactured by Tango World. The Limited Warranty does not apply to any (a) Tango World products and services other than the Product (such as accessories), (b) non-Tango World hardware product, (c) consumables (such as batteries), or (d) software, even if packaged or sold with the Product or embedded in the Product. Refer to the licenses accompanying the software for details of Consumer’s rights with respect to its use. This warranty does not apply to a Product or part of the Product that has been altered or modified (e.g., to alter functionality or capability) by anyone who is not a representative of Tango World or if the Product is inserted or installed in a casing not provided by Tango World. In addition, this Limited Warranty does not apply: (a) to damage caused by use with non-Tango World products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the Product outside the permitted or intended uses not in accordance with the documentation by Tango World or with improper power supply; or (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Tango World. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Tango World reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. DISCLAIMER. EXCEPT AS SPECIFIED IN THIS LIMITED WARRANTY, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY TANGO WORLD. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THESE WARRANTIES GIVE CONSUMER SPECIFIC LEGAL RIGHTS, AND CONSUMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose.